FAQ

How long will my items take to arrive? 

Items that are pre made will be shipped and arrive in 2-4 business days. The majority of our products are handmade to order so they can take a 1-2 days to make before posting. Please let us know if you need your items faster and we'll see what we can do for you.

What is Biothane®?

BioThane® is the brand name of the highest quality waterproof webbing that is currently available on the market. The material is durable with a tested average break strength of 340kg, is waterproof, easy to clean and remains always odour-free. Genuine BioThane® waterproof webbing is of a higher quality, much smoother to touch, flexuous and more durable with a longer lifeline than other waterproof webbings on the market. 

BioThane® is a coated webbing, with waterproof, stink proof, non stretch, colour fast & wipe clean benefits! All products made from BioThane® are clearly labeled (and items made from a lower cost waterproof webbing alternative are labelled in the product name). BioThane® has been well tested for durability, strength, and colour fastness by the manufacturers.

The strength comes from the polyester webbing core, whilst the thin TPU coating gives waterproofing, whilst also making it stink-proof and easy to clean in your kitchen sink. BioThane® is a great cruelty free alternative to leather as it offers a similar look plus, it doesn't stretch and has the added benefits above.

How do I clean my products properly? 

We reccomend you use warm soapy water to clean off collars and leads, you can soak these first if they're particularly dirty and then use a cloth or sponge to remove any remaining dirt. 

What size should I buy for my dog? 

Use our handy size guide on the website to decide what size will best fit your dog. If you have done this and still can't decide then please send us a message on our contact form where a member of the team can help guide you. 

Returns and refunds?

Can I return or exchange my product?
What if you change your mind? We are happy to accept exchanges or a credit note for products from our pre-designed product range. You can return your item within 10 days of delivery, as long as the product is unused, in new condition, and (if applicable) has the tags attached.

Unfortunately, we cannot accept returns on custom orders, personalized products, sale items, or products.

How do I return my product?
To start a return or exchange, please email us at outpaw55@gmail.com within 10 days of receiving your order.